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Privacy Policy

Last Updated: October 28, 2026

1. Introduction

This Privacy Policy describes how EASTSAY COMPANY LIMITED ("we," "us," or "our") collects, uses, and protects information when you use our website and services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Contact Information: Name, email address, phone number, WhatsApp number
• Business Information: Company name, business address, industry
• Project Information: Project requirements, specifications, and preferences
• Payment Information: Billing address and payment details (processed securely through third-party payment processors)
• Training Information: Course enrollment details, progress, and certificates

2.2 Technical Information

We automatically collect certain technical information:

• IP address and device information
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

2.3 Communication Information

We collect information from your communications with us, including:

• Email correspondence
• WhatsApp messages
• Phone call records
• Support tickets and inquiries

3. How We Use Your Information

We use collected information for the following purposes:

3.1 Service Delivery

• To provide and deliver requested services
• To communicate about projects and deliverables
• To process payments and transactions
• To provide customer support

3.2 Service Improvement

• To understand how our services are used
• To improve our website and services
• To develop new features and offerings
• To personalize your experience

3.3 Communication

• To send service updates and notifications
• To respond to inquiries and requests
• To send marketing communications (with your consent)
• To provide training materials and course updates

3.4 Legal Compliance

• To comply with legal obligations
• To enforce our terms and conditions
• To protect our rights and property
• To prevent fraud and abuse

4. Information Sharing and Disclosure

4.1 We Do Not Sell Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4.2 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing
• Email and communication services
• Hosting and cloud services
• Analytics and marketing tools

4.3 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes
• Respond to government requests
• Protect our rights and safety
• Prevent fraud or illegal activities

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate security measures to protect your information:

• Secure SSL/TLS encryption for data transmission
• Regular security assessments and updates
• Access controls and authentication
• Secure data storage and backup systems
• Employee training on data protection

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Your Rights and Choices

6.1 Access and Correction

You have the right to:

• Access your personal information
• Request corrections to inaccurate data
• Update your contact preferences

6.2 Data Deletion

You may request deletion of your personal information, subject to:

• Legal retention requirements
• Ongoing contractual obligations
• Legitimate business purposes

6.3 Marketing Communications

You can opt-out of marketing communications by:

• Clicking "unsubscribe" in emails
• Contacting us directly
• Updating your preferences

6.4 Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences
• Understand website usage
• Improve user experience
• Provide personalized content

Types of Cookies We Use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand usage patterns
• Functional Cookies: Remember your preferences
• Marketing Cookies: Deliver relevant advertisements (with consent)

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect information from children. If we discover that we have collected information from a child, we will delete it immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than Tanzania. We ensure appropriate safeguards are in place to protect your data during international transfers.

11. Data Retention

We retain your information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

14. Your Consent

By using our website and services, you consent to the collection and use of information as described in this Privacy Policy.